FAQ

1. Where does the money go?

Our costs reflect the cost of sourcing, production, overseas taxes, and shipping. Whatever "profit" is made is reinvested into our workforce development programming for women and girls in Cambodia, India, and the US. This means strengthening partnerships with our production partners, securing more partners, and funding our women through training programs.

However, donations are free from shipping and tax fees, which is the best way of supporting our mission. As a nonprofit, we are funded by generous donors and large grants. Please see our Annual Report to get up-to-date information on our impact and work. To donate, please click here. 

Any purchases or donations made on this site will be reflected in your bank or billing statement as SP*NOMINETWORK. 

2. How long will it take for my order to arrive?

Your order is fulfilled from our warehouse in New York, USA. We ship via the United States Postal Service (USPS) or the United Parcel Service (UPS). At checkout, you may be offered a variety of options based on the weight of your order.

During busy holidays times, please be aware shipping may be delayed. In an effort to ensure as much of your purchase is reinvested into our programs, our shipping fees feature an added rate which allows more than just your product purchase to be allocated to our programs while covering the costs of packaging, shipping, and handling.

4. For International Customers:

Nomi Network does not provide return shipping for international orders and is not responsible for any additional fees associated with return shipping for exchanges. All out of USA shipping is done by DHL Express and based on weight.

The average delivery time is 4 to 5 business days. In an effort to ensure as much of your purchase is reinvested into our programs, our shipping fees feature an added rate which allows more than just your product purchase to be allocated to our programs while covering the costs of packaging, shipping, and handling.

5. What if my package encounters issues?

If there is an issue with the delivery of your order, please contact contact the carrier directly via the tracking number provided. Nomi Network is not responsible for shipping delays or lost/stolen packages.

6. Can I track my order?

Upon the fulfillment of your order, you will receive an email with your tracking number. You can also sign up for automated order notifications through Facebook Messenger before and after checkout. Once you opt-in, you’ll also be able to chat with us directly if you have follow-up questions about your order.

7. Is it possible to rush ship? 

Yes, if the option is available, please select it and pay the fee assigned to the shipping option. Please make a note of receiving your goods by a certain date when placing your order, and we will do our best to accommodate your request. Be aware that once you place your order, there may be a 1-2 day between receiving the order and us packing the order. Once it is fulfilled, it is up to the carrier to ensure delivery in the timespan specified.

8. What is the return policy? 

Due to our core mission of providing economic opportunities to those at risk and survivors of human trafficking, we do not offer refunds. However, if you received damaged/incorrect goods, please notify us within 14 days of receiving the item so that we can issue store credit in the form of an electronic gift card. If you would like to exchange due to an adjustment of size/color, the shipping costs for the returned item are the responsibility of the customer. 

9. Do you offer gift purchases?

We currently do not offer any gift wrapping or personalized messages, however, please include any and all details in Order Notes and we will do our best to accommodate your request.
If you would like to give a dollar amount for your gift, we have gift cards available for purchase ranging from $25 - $100. A code will be emailed to you upon payment of this item, and the dollar amount will be available for any future purchases on this site.

10. Where else can I purchase Nomi Network products?

We currently do not have any brick-and-mortar shops that exclusively carry Nomi Network products. If you would like to carry our items, please contact the Sales Manager.

11. How do I know the material is really recycled/repurposed?

We work with certified partner organizations that have regular contact and site visits with the company that provides the recycled bag material. Our cotton is repurposed from remnants deemed unusable due to minor defect or blemishes. The repurposed metal we feature is melted from brass bullets casings. We go through strict systems that ensure our materials are locally sourced and/or ethically made so that we not only help artisans and their families but the communities and villages they live in.

12. What size of t-shirt should I order?

For each apparel item, we provide you our model height and the size of the shirt they are wearing. Be aware that any blended materials do offer some stretch but may shrink in washing. Our Tanks and other non-tee items are One Size.

13. How do I best care for my Nomi product?

Recycle rice/fish feed bag material and the upcycled tire is wipeable with a damp cloth. Dab silk with a slightly soapy cloth to remove dirt. Apparel should machine wash cold. Scarves are best hand-washed and ironed. Any canvas bags can be machine washed, but lay flat to dry and iron, otherwise items will crease. Sterling silver must be cleaned with slightly warm water, lemon, and a bit of soap. Brass jewelry and accents should be cleaned with a metal polish, we recommend Autosol.  
 
14. How can I help fight human trafficking beyond making a purchase?

• Get to Posting: Have a Nomi product? Share it! #nominetwork
• Become a Nomi Ambassador: join our mailing list for more info!
• Be Social: Like us on Facebook, follow us on Twitter, Pinterest, & Instagram
• Be Aware: Watch and share our videos: Vimeo, YouTube
• Be a Volunteer: Volunteer in the US or other event opportunities
• Share More: Donate your birthday!
• Sponsor a Woman: SponsorHer
• Run More: Run a Road Race
• Spend More: Donate to Nomi Network

15. Interested in wholesaling our current products/getting customizable goods?

Please visit our online form and submit your information. 

16. Will my email be used for marketing purposes?

Unless otherwise selected at checkout, Nomi Network only collects email addresses as a means of communication regarding orders and store updates. If you would like to receive additional information about Nomi Network, you can join our mailing list.

17. Is my credit card/personal information secure?

All orders and sales completed on the Nomi Network website are encrypted and secured. Unless flagged by our systems, we process orders as accurately and safely as possible.

18. What are the legal terms?

You agree, as a condition of use of this Nomi Network website, to indemnify, defend and hold harmless Nomi Network Inc. and its members, managers, investors, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys’ fees and expenses), claims, damages, liabilities, and other injury-related to or associated with your use of this Nomi Network website and any violation of this Privacy Policy by you.

This Privacy Policy constitutes a contract made under and shall be governed by and construed in accordance with the laws of the State of New York, USA.

19. What is your privacy policy?

Your privacy is important to us; we work hard to protect your identity, and any information you may provide. The Nomi Network Privacy Policy applies specifically and only to the Nomi Network website, and does not extend to partners named in, or sites linked to the Nomi Network website. Any information you provide about yourself or any organization you represent, either directly on the Nomi Network website or in response to our website, is treated as strictly confidential. We do not sell, rent, lease or share with other entities the information you provide on this site.

 

For any other questions and to contact us directly, please send detailed emails to our Sales Manager at sales@nominetwork.org